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Agenda-setting intelligence, analysis and advice for the global fashion community.

Opinion: Online Shopping Could Be AI’s Next Victim

The more conversational commerce becomes, the more important generative engine optimisation will be, writes Andrea Felsted.
A woman with manicured nails holds a phone and types into ChatGPT.
Tech players are betting on AI agents to help consumers with their shopping. (Shutterstock)

Since the dawn of retail, merchants’ primary job has been to tempt human shoppers to part with their cash. Now they have a new customer to woo: the bots.

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