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H&M Has Begun Charging for Returns

H&M store in Manhattan, New York. Shutterstock.
H&M's results for the September to November quarter were in line with expectations. (Shutterstock)
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Fast fashion giant H&M has eliminated free returns for online purchases in the UK, where customers will now be required to pay £1.99 for both parcel returns. However, members of H&M’s customer platform don’t have to pay, and it’s free to register online.

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About the author
Cathaleen Chen
Cathaleen Chen

Cathaleen Chen is Retail Editor at The Business of Fashion. She is based in New York and drives BoF’s coverage of the retail and direct-to-consumer sectors.

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