Operations Manager

OMNES is a fast-growing London label that’s changing the face of sustainable fashion. Responsibly produced and affordably priced, it’s a much-needed antidote to the disposable approach of big name fast-fashion brands, offering up clothes that are considered and impeccably made without costing the planet.

The Role

The Operations Manager plays a critical role in ensuring OMNES runs efficiently, profitably, and at scale. You will own the day-to-day operational performance of the business across logistics, fulfilment, stock management, suppliers, and systems, while working closely with Finance, Buying, E-commerce, and Retail teams.

This is a hands-on role suited to someone who thrives in a fast-moving, high-growth environment and is comfortable balancing detail with big-picture thinking.

Key Responsibilities

Supply Chain & Logistics

• Manage end-to-end logistics across inbound freight, warehousing, fulfilment, and returns

• Own relationships with 3PLs, couriers, and freight partners; negotiate rates and service levels

• Monitor delivery performance, lead times, costs, and SLAs, driving continuous improvement

Stock & Inventory Management

• Oversee stock accuracy across systems, warehouses, and stores

• Work closely with Buying and Merchandising to manage intake, allocations, and stock risk

• Lead stock reconciliations, write-offs, and cycle counts

Operational Performance & Cost Control

• Own operational KPIs including fulfilment cost per order, returns rates, stock turn, and shrinkage

• Identify inefficiencies and implement process improvements to support scale

• Support margin improvement through cost control and operational optimisation

Systems & Processes

• Own operational workflows across ERP, WMS, Shopify, and third-party tools

• Lead operational system improvements and support new system implementations where required

• Ensure processes are documented, scalable, and audit-ready

Cross-Functional Collaboration

• Partner with Finance on forecasting, cashflow, and stock reporting

• Support E-commerce and Retail teams with launches, peak trading, and promotions

• Act as a key operational problem-solver across the business

People & Stakeholder Management

• Manage and develop junior operations team members where applicable

• Act as a key point of contact for external partners and suppliers

• Maintain high standards of communication, accountability, and delivery

About You

• 4–7+ years’ experience in operations, supply chain, or logistics within fashion, retail, or e-commerce

• Strong understanding of DTC fulfilment and wholesale operations

• Commercially minded with strong numerical and analytical skills

• Confident managing external partners and negotiating contracts

• Highly organised, detail-driven, and comfortable in ambiguity

• Proactive, resilient, and solutions-focused

• Experience with Shopify, ERP/WMS systems strongly preferred