Hugo Boss Manager Global Retail Customer Experience (m/f/d)

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

In Global Retail Experience & Services, the Customer Experience team develops strategies, concepts, and solutions that empower our offline and online sales channels to deliver a world-class, end-to-end customer experience - always with a Consumer First mindset and in line with our "CLAIM 5" touchdown strategy.
We are looking for a Manager Omnichannel Services (Global Customer Experience Team) to start as soon as possible (01.05.2026).

What you can expect:

• Act as a customer experience expert with a focus on in-store omnichannel services, initiating, further developing, and managing projects and concepts with a strong focus on the end-to-end in-store customer experience and journey.
• Take the lead as an expert for innovative in-store omnichannel services (e.g. Ship from Store, BOPIS), bringing the customer experience to life across all store formats by ensuring a seamless end-to-end journey and driving operational excellence through clear guidelines and instructions for in-store implementation, technical integrations, and processes.
• Proactively expand the global omnichannel services concept for HUGO BOSS end consumers, working closely with local markets to identify international requirements, ensure roll-out to new markets, integrate local specifics into the global framework, and monitor local implementation where applicable.
• Plan and execute cross-functional workshops, exchange meetings, and calls, ensuring active engagement, clear outcomes, and continuous improvement.
• Contribute to the further development of the HUGO BOSS Customer Experience Strategy together with the team and leadership.
• Operate in a diverse, highly communicative, and international environment, working cross-functionally, taking full ownership of your tasks, and managing stakeholders effectively.

Your profile:

• Degree in (international) business administration/economics, business management, textile/trade management or a comparable qualification.
• Minimum 5 years of experience in project management, omnichannel services, and retail-related roles.
• Fluency in English (spoken and written); any additional language is a plus.
• Solid experience with Order Management Systems (OMS) and a demonstrable track record in delivering new omnichannel services.
• Strong passion for fashion and lifestyle and a keen interest in exploring and shaping Customer Experience topics.
• Out-of-the-box thinker with strong interpersonal and intercultural skills and the ability to connect with diverse stakeholders.
• Strong MS Office skills (PowerPoint, Outlook, Word, Excel).

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Your benefits:

• We offer a competitive salary and attractive benefits, including vacation and Christmas bonuses, a mobility allowance / Deutschlandticket, an annual clothing allowance, a company pension scheme, and our SHIP share program.
• Made for Me: Enjoy the freedom of our flexible working models. With 'Threedom of Work', spend 3 days in Metzingen and 2 days working remotely. Benefit from our 'Me Time' program for personal time off and the option of 30 days of 'Mobile Work EU' annually.
• High-performing people need a healthy balance. Take advantage of the employee gym, a variety of sports activities, a 37-hour workweek, and 30 vacation days a year.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• Does innovation drive you? Same for us! This passion is reflected in our modern workplaces and innovative tools.
• Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights. As part of our commitment, we offer an environmentally friendly bus shuttle.
• We also place great importance to good taste when it comes to food. Welcome to our award-winning restaurant & café Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it's time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.