Gap Inc. Associate Manager SR Ops and Analytics

About Gap Inc.

Our past is full of iconic moments - but our future is going to spark many more. Our brands - Gap, Banana Republic, Old Navy and Athleta - have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

About the Role

Incepted in late 2014, Sourcing Ops & Analytics (previously Merchandise Support Team) within GAP International Sourcing is entrusted to build data & analytic capabilities including critical initiatives for the organization such as business systems roll outs and related process efficiencies
The team is a unique blend of professionals from Tier 1 B-Schools and Fashion institutes spread across New Delhi and Hong Kong offices & bringing strong experience of Operations & Product Management. The team is accredited with driving large scale impactful projects leading to elimination of 'waste' & making operations more agile & teams more productive.

The team has transformed the highly manual PO (Purchase Order) Management task through innovation, which led continuous improvement thereby streamlining and automating processes & systems- result being accurate & timely release of Purchase Orders to vendors enabling the production timelines to be adhered to.

The team now serves as a central operations team for Gap International Sourcing across all categories, geographies and brands.

What You'll Do

• Processlargevolumeofdatasets,performingqualitycheckstocreateerror-freedeliverableseportsfor different cross functional teams and Leadership
• Supportad-hocanalysis,auditsofdataandspecialprojects,asneeded
• Evaluatingbusinessprocesses,anticipatingrequirements,uncoveringareasforimprovement,anddeveloping and implementing solutions
• Buildrelationshipsandeffectivelypartneracrossvariedfunctionstoinfluencechanges
• Monitorandevaluatetheperformancelevelswithintheteamwithaviewtoidentifyingwaysofimproving performance levels.
• Monitorescalationofqueriestoimproveteamserviceandsupport
• DevelopingofGoals,KRAs&KPIsfortheteammembersanditsimplementation
• ProvideSubjectMatterexpertiseanddelivertrainingasperthebusinessrequirement
• Explainsrationaleandprovidessystemknowledgeandbiggerpicturewhiledelegatingjobs

Who You Are

• 3+ years of experience with good educational background (graduate from a premier institute). Consulting experience and MBAfromTier-1managementinstituteinGeneralManagementorOperationspreferredwill be preferable but not must-have
• Lead a team of Analysts/Team Lead and manage workload distribution, allocation of tasks and monitor service levels
• Provide a role model for team members and coach and develop individuals to ensure they reach their maximum potential.
• ExposuretoProjectManagementwithattentiontoaccuracyandspeed
• GoodAnalyticalskillswithattentiontodetailtoderivekeyinsights&theirimpacttothebusiness
• Excellentwrittenandoralcommunicationandpresentationskillsandtheabilitytoexpressthoughtslogicaly and succinctly
• ExcellentMSExcelandMSPower-pointskills
• Abilitytodriveresultsinahighlyagileandambiguousenvironmentandbeingabletoeffectively&clearly communicate with different levels of stakeholders
• Comfortableinworkingwithdifferentlevelsofstakeholdersacrossmultipletimezonesandbuildstrongworking relationships with them

Benefits at Gap Inc.

• One of the most competitive paid time off plans in the industry
• Comprehensive health coverage for employees, same-sex partners and their families
• Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program
• Comprehensive benefits to support the journey of parenthood
• Retirement planning assistance
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.