Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals

Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior's standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Job responsibilities

Business Leadership & Commercial Performance

• Support the Boutique Manager in achieving and exceeding boutique sales targets.

• Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.

• Lead daily business follow ups and sales briefings with the team.

• Identify opportunities to maximize boutique performance.

• Support cross category collaboration to optimize business results.

Client Experience & Client Development

• Ensure an exceptional luxury client experience aligned with Dior standards.

• Develop relationships with high value clients and VIPs.

• Encourage client appointments, private presentations, and client outreach.

• Support the team in building and maintaining strong client portfolios.

• Monitor consistency of service across the boutique.

Team Leadership & People Development

• Support the Boutique Manager in leading and motivating the team.

• Provide coaching on sales techniques and product knowledge.

• Ensure clear communication of targets and expectations.

• Support recruitment, onboarding, and team development.

• Participate in performance reviews and development plans.

Boutique Operations & Compliance

• Ensure smooth daily boutique operations.

• Oversee opening and closing procedures.

• Monitor stock management and inventory accuracy.

• Ensure compliance with company policies and procedures.

• Maintain visual merchandising and boutique presentation standards.

Leadership Support

• Act as main support to the Boutique Manager.

• Take responsibility for the boutique in the absence of the Boutique Manager.

• Coordinate with regional teams including HR, Retail Operations, and Merchandising.

• Ensure clear communication across the boutique team.

Profile

Experience

• 5 to 7 years experience in luxury retail.

• Previous supervisory or management experience.

• Proven track record in driving sales performance.

Soft Skills

• Leadership and team influence

• Client centric mindset

• Strong interpersonal communication

• Problem solving and decision making

• Ability to work under pressure

• Adaptability and resilience

• High level of professionalism

• Accountability and ownership

• Team motivation and engagement

• Conflict management

Hard Skills

• Luxury retail sales management

• Clienteling and CRM management

• Retail KPI monitoring and analysis

• Sales performance tracking

• Boutique operations management

• Inventory and stock control

• Cash handling and reporting

• Visual merchandising standards

• Team coaching and training

• Client portfolio management

• Microsoft Office and reporting tools