Furniture Showroom Manager - Harrods

FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is seeking an exceptional Showroom Manager to lead our showroom at Harrods, London.

This is a key role for someone who thrives in a luxury retail environment and understands how to deliver an elevated, highly personalised client experience within one of the world’s most prestigious department stores.

The Role:

As Showroom Manager, you will be the brand ambassador for FRATO at Harrods, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey.

Key Responsibilities:

• Lead all day-to-day showroom operations, ensuring flawless presentation aligned with FRATO’s luxury positioning;
• Oversee stock control and ordering processes;
• Recruit, develop and inspire a high-performing team focused on excellence and collaboration;
• Analyse sales data and market trends to inform strategic decisions;
• Ensure perfect product presentation and compliance with brand visual standards;
• Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters;
• Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience;
• Deliver an exceptional, personalised client journey at every touchpoint;
• Coordinate showroom updates and annual display renovations in line with product launches;
• Arrange and host client meetings in-house or at client premises;
• The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances.

Ideal Candidate Profile:

• Minimum 10 years’ experience in luxury retail management (ideally interiors, furniture or design-led brands);
• Previous experience within a leading department store (Harrods experience highly desirable);
• Strong leadership capability with the confidence to manage autonomously;
• Polished presentation and exceptional interpersonal skills;
• Commercially driven, with a strong sense of style and attention to detail;
• Experience working with UHNW clients;
• Possess exceptional multitasking abilities and the confidence to navigate challenges independently;
• Fluent in English required; additional languages advantageous;
• Availability to work on weekends and in shifts.

What We Offer:

• Competitive salary starting from £50,000 per annum, negotiable depending on experience;
• A central role in a growing international luxury brand;
• Exposure to a global clientele in one of the most prestigious retail locations in the world;
• A refined and professional work environment;
• An attractive performance-based bonus structure;
• Opportunities for progression within FRATO’s international network.

Apply Now:

Please send your CV and a brief cover letter to: careers.uk@frato.com

Subject line: Application – Showroom Manager Harrods