Sales Supervisor - LA

Sales Supervisor

The Sales Supervisor will play a crucial role in achieving sales targets and ensuring an exceptional customer experience within our retail store. The successful candidate will lead a team of sales associates, fostering a culture of excellence and customer service, and will be responsible for implementing effective sales tactics to drive store revenue growth.

The ideal candidate will bring a strong retail background with a proven track record of driving sales performance and developing a loyal clientele. In addition to being a top producer, this individual must have prior supervisory experience and the ability to reinforce accountability, structure, and daily operational standards while contributing to overall team success.

Duties/Responsibilities:

• Maintain exceptional performance in sales associate duties
• Provide ongoing coaching and mentorship to ensure team members meet and exceed sales goals.
• Foster a positive and collaborative work environment that promotes teamwork and individual success.
• In coordination with management, implement effective sales strategies to achieve revenue targets.
• Collaborate with the management team to create and execute promotions and events that drive foot traffic and sales.
• Ensure an unparalleled customer experience through excellent product knowledge, service, and engagement.
• Resolve customer issues and inquiries in a timely and professional manner.
• Maintain visual merchandising standards to enhance the overall store ambiance.
• Track individual and team performance against sales targets.
• Provide regular reports to management on sales metrics, trends, and team achievements.
• Ensure incentive programs to motivate and reward high-performing team members are being followed.
• Collaborate with the inventory team to manage stock levels and ensure product availability.
• Supervise inventory control measures to minimize losses and discrepancies.
• Maintain and apply company’s procedures and policies at all times
• Maintain appropriate physical and apparel appearance utilizing uniform standards approved by retail management
• Direct opening and closing procedures; delegate tasks to sales associates
• Perform cash handling, reconciliation, credit card processing, and banking duties
• Enforce compliance with safety policies and regulations
• Communicate with upper management regarding operations and personnel
• Report on employee attendance, productivity, and daily operations
• Assist with the weekly Retail Update report, providing insights and feedback to the manager or sending on their behalf if they are absent.
• Collaborate with the management team to facilitate client engagement initiatives, including special store events, exclusive VIP experiences, bespoke holiday and birthday gifts, and developing grassroots community activities.

Required Skills/Abilities and Qualifications:

• Four+ years of retail sales experience preferably within a luxury retail environment
• Demonstrated success in leadership role
• Passion of delivering exceptional customer service
• Excellent customer service and communication skills
• Must be a strong team player, punctual, and excellent attendance record
• Ability to multi-task, and prioritize tasks
• Strong professional and personable demeanor
• Exceptional organizational and time management skills
• Proficient in computer skills Microsoft Office Suite, Mac, PC
• Familiar with POS terminals, tablets, phone
• Able to work various shifts, including weekends and holidays
• High school diploma or GED equivalent preferred
• Must sign an NDA

Physical Requirements: 

• Comfortable standing for long periods of time, physically mobile; can lift up to 20 pounds

Job Type:

• Full Time
• Benefits  
• PTO