E-commerce & Operations Associate

Overview

You will be a core part of our e-commerce function and own key operational and administrative tasks.

You’ll manage day-to-day online store tasks, work closely with our 3PL partner to ensure smooth fulfilment and logistics, and support customer service escalations ensuring a consistent and high-quality experience for our customers. You’ll also handle general office and admin tasks that keep our brand functioning at its best.

Responsibilities

• Manage daily e-commerce administration including product uploads, inventory checks, pricing updates, and Shopify support.

• Act as the primary liaison with our 3PL partner to manage order flows, returns, stock reports, issue escalation and resolution.

• Support operations of 3PL fulfillment platforms, maintaining accurate inventory statuses, shipment tracking and data integrity.

• Monitor order fulfilment performance and help troubleshoot discrepancies with internal teams and 3PL.

• Monitor and respond to customer service enquiries, related to orders, delivery queries, returns & exchanges, ensuring timely, thoughtful responses.

• Help prepare regular operational performance and inventory reporting.

• Assist in order management workflows and continuous process improvements.

• Collaborate with cross-functional teams (marketing and product) to support launches, promotions and updates to align operational needs with business priorities.

• General office support, including documentation, file management, and task coordination as required.

Skills & Experience

• Experience with 3PL and logistics coordination and understanding of warehouse operations, fulfilment partners, and stock movements.

• Proficient with Mintsoft and/or Extensiv, Shopify, Google Suite(Sheets/Drive) and inventory platforms.

• Strong communicator with excellent customer service skills and can manage queries, provide clear solutions, and confident in handling escalations.

• Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment.

• Highly organised, detail-oriented, and able to prioritise tasks independently.

• Comfortable multitasking across e-commerce, operations, and administrative duties.

• Experience with order management systems and workflow optimisation a plus.

• Experience in fashion, lifestyle or direct-to-consumer e-commerce brands.

Please email careers@kaicollective.com with your CV and a cover letter with the subject line “E-Commerce & Operations Associate Application.”