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Streamlining Shipping and Customer Experience Through Data and AI

At VOICES 2022, president and CEO of FedEx Dataworks Sriram Krishnasamy discussed how retailers can utilise operational data to optimise customer experience and streamline processes to operate more responsibly.
Sriram Krishnasamy, president and CEO of FedEx Dataworks, discusses how retailers can bring logistics in line with brand experience and operate more responsibly at BoF VOICES 2022.
Sriram Krishnasamy, president and CEO of FedEx Dataworks, discusses how retailers can bring logistics in line with brand experience and operate more responsibly at BoF VOICES 2022. (The Business of Fashion)
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Shipping is a growing operational pain point for retailers, as consumer expectations for speedy, traceable — and free — deliveries pose significant challenges in terms of cost and logistics.

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