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Agenda-setting intelligence, analysis and advice for the global fashion community.

Putting AI Shopping Assistants to the Test

A new wave of ChatGPT assistants from companies like Shopify and Kering could transform how we shop online. It’s unclear how well they actually work, so BoF took them for a spin.
Asked what to wear to a graduation ceremony in Chicago in June, the Madeline bot recommends a Giambattista Valli Cape Dress.
The Madeline AI assistant from KNXT, an experimental platform operated by Kering. (BoF Team)

Casey Lewis, who writes the Gen-Z trendspotting newsletter After School, has spent years fruitlessly searching online for a simple shift mini dress. The closest she’s come to her ideal, she said in one newsletter, was an Everlane dress from 2020 that’s no longer available.

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Further Reading

The Fashion Jobs Most Vulnerable to AI

The next phase of artificial intelligence promises to change – and potentially eliminate – many jobs that were unaffected by previous waves of automation.

Fashion’s Dreams for ChatGPT

Supercharged chatbots, hyper-personalised marketing copy and new ways for shoppers to discover fashion online are just a few of the dream applications for ChatGPT and similar AI models.

About the author
Marc Bain
Marc Bain

Marc Bain is Technology Correspondent at The Business of Fashion. He is based in New York and drives BoF’s coverage of technology and innovation, from start-ups to Big Tech.

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