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Agenda-setting intelligence, analysis and advice for the global fashion community.

When Amazon’s New AI Tool Answers Shoppers’ Queries, Who Benefits?

Rufus, as the software is known, will help guide users to products that best fit their needs, the company said.
Amazon.com website.
The software is trained using Amazon’s product catalogue, reviews, information from the web and question and answer sections. (Shutterstock)

Amazon has begun rolling out a new artificial intelligence assistant that is meant to address shoppers’ product questions, but the feature raises as many questions as it answers.

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