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Agenda-setting intelligence, analysis and advice for the global fashion community.

The Technology Turning New Shoppers Into Loyal Customers

Abundant data and advanced analytics are helping brands create new models of their customers’ lifetime value. The aim is to gain better insight into which shoppers are worth investing in.
An illustration shows a face in profile, rendered in circuitry.
Brands are using AI to better predict customer lifetime value. Shutterstock.

Companies don’t often say it aloud, but not all customers are equal. The goal is to attract and keep the ones who will return regularly to shop, rather than those who might make one purchase and are never heard from again.

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