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Selfridges’ Anne Pitcher on the Sudden Pivot to Local Shopping

The boss behind UK-based Selfridges Group, whose portfolio includes luxury department stores across Europe and Canada, explains how customer-centric thinking and a return to local shopping could unlock retail’s recovery.
Anne Pitcher, managing director of the Selfridges Group; Selfridges department store on London's Oxford Street
Anne Pitcher, managing director of the Selfridges Group; Selfridges department store on London's Oxford Street. Selfridges; Getty Images.

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