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Agenda-setting intelligence, analysis and advice for the global fashion community.

How to Build a One-on-One Relationship With Your Customer

Luxury retailers have long gone the extra mile to serve top-spending VIPs. Now, more brands are finding ways to scale personalised customer service. Here’s how to get it right.
Sales associate at Credo Beauty using the Hero app.
Sales associate at Credo Beauty using the Hero app. Courtesy of Hero.

Heidi Sax left her store manager position at a luxury intimates brand more than two years ago, but she still keeps in touch with some of her best customers.

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