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How Brands Leverage Word-of-Mouth Marketing

As the cost of advertising on Instagram rises, a growing number of direct-to-consumer brands are relying on their own customers to get the word out.
A concept first popularised by MLMs, brands are now creating the next generation of social selling. Getty Images
A concept first popularised by MLMs, brands are now creating the next generation of social selling. Getty Images

Sarah Flint was early to the trend. In 2017, she pulled her shoe brand from retailers and lowered prices on her website. For a while, the brand relied on solely on organic word-of-mouth and lucky mentions from celebrities and influencers. She saw the impact word-of-mouth was, and decided to find a way to take ownership of it. In 2019, she started recruiting a mix of influencers and “normal” customers to talk up the brand to their friends and followers. While some influencers with big followings get cash for sponsored posts, most are paid in free pairs of shoes — one pair for every five sold through unique links or promo codes provided to programme members.

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