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How Emerging Consumer Sentiment Should Inform Your Returns Process

E-commerce returns company Happy Returns, a PayPal company, and research firm TRC surveyed over 2,000 US consumers on their evolving shopping habits and attitudes towards online returns to enable merchants to optimise strategies. Discover key insights from the downloadable report here alongside BoF analysis.
Birds eye view of two people exchanging a parcel in a delivery.
Two people exchange a parcel delivery. (Getty Images)
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