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Building Brand Communities and Lasting Consumer Connections

The Business of Fashion and Klaviyo — a CRM platform for B2C businesses, working with the likes of The Body Shop, Castore, Paul Smith and Dermalogica — hosted a panel event on how brands can capture consumer attention and inspire loyalty in an oversaturated market. Now, BoF shares insights from the discussion.
A panel discussion hosted by The Business of Fashion (BoF) and Klaviyo is underway in a bright, modern venue with large windows and natural light. Four speakers are seated on high chairs facing an engaged audience. A woman on the far right moderates the discussion, holding a microphone and BoF-branded cards. The central screen displays the panel topic: "Building Brand Communities and Lasting Consumer Connections," dated Thursday, June 26, 2025. The panelists include two women and one man, casually dressed, engaging in thoughtful conversation. Audience members are seated on upholstered chairs, attentively watching the session.
BoF’s commercial features director Sophie Soar (far right) hosted a panel discussion titled 'Building Brand Communities and Lasting Consumer Connections' with CMO at Klaviyo, Jamie Domenici (right of screen), head of organic and lifecycle marketing at Asos, Shaghig Babikian (far left) and CEO at THG Ingenuity, Richard Ward (left of screen).
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