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Tiffany Angers Rich Clients Who Wanted to Buy Rare Patek Watch

The jeweller bungled the release of a coveted Nautilus timepiece, alienating some customers and fracturing its relationship with Patek Philippe.
Tiffany & Co. Galleria Vittorio Emanuele II in Milan, Italy
Tiffany is the largest contributor to LVMH’s jewellery and watches division, which also includes brands such as Bulgari and Tag Heuer. (NurPhoto)

Tiffany salespeople called them the “watch monsters.” The obsessives. The wealthy shoppers who were sure they should be among the chosen few to get their hands on a rare timepiece from Patek Philippe.

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