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Agenda-setting intelligence, analysis and advice for the global fashion community.

How Brands Keep Customers Loyal in a Polarised World

As consumers grow sceptical of ‘community’ and other branding buzzwords, companies are pushing new types of events and initiatives to maintain a grip on diehard fans.
An event at Essentiels Antwerp's SoHo store.
Brands are throwing local events that speak directly to segments of their audience and doubling down on their values without being explicitly political. (Essential Antwerp)

Today, brands need their consumers to be more devoted than ever.

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About the author
Malique Morris
Malique Morris

Malique Morris is Senior E-Commerce Correspondent at The Business of Fashion. He is based in New York and covers digital-native brands and shifts in the online shopping industry.

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