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Agenda-setting intelligence, analysis and advice for the global fashion community.

What to Do When a Beauty Product Launch Goes Wrong

The backlash that follows a botched product launch can quickly spill over from a bad news cycle to an all-out PR crisis. Beauty brands have the power to foresee these events, and stop them happening, providing they’re willing to do the legwork.
a collage of beauty products
A botched rollout can affect a brand's bottom line in a big way. (BoF Team)

Going viral may be a marketer’s dream — but only if it comes for the right reasons.

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Further Reading

The End of ‘Unfiltered’ TikTok

TikTok was once thought of as the anti-Instagram where influencers stopped being polite and started getting real. Now that it has matured, brands are adapting to a new reality.

Whatever Happened to the ‘Fenty Beauty’ Effect?

In 2017, the launch of Rihanna’s ground-breaking Fenty Beauty forced the beauty industry into unflattering light. Shade inclusivity was supposed to become table stakes, but in many ways, the industry is backsliding.

About the author
Daniela Morosini
Daniela Morosini

Daniela Morosini is Senior Beauty Correspondent and Special Projects Editor at The Business of Beauty at BoF. She covers the global beauty industry, with an interest in how companies go to market and overcome hurdles.

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