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The Best of BoF 2025: An Omnichannel World

As retailers big and small fight on the global stage for share of the beauty market, brands are increasingly spreading themselves across channels — e-commerce, live selling and even AI platforms — to better meet customers where they are.
The interior of a Sephora store.
(Richard Cadan/Sephora)

People shopped everywhere for beauty in 2025. The buzzword is “omnichannel,” spanning a wide variety of touchpoints, another buzzword meaning checkouts. They shopped, as ever, on their phones; they shopped in big box stores and at specialty retailers; they shopped at specialty retailers inside big box stores in the case of Sephora at Kohl’s, but perhaps less so

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